@book{4871,
	author = {Housel, Thomas J. and Bell, Arthur H.},
	title = {Measuring and managing knowledge /},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2001.},
	address = {Boston, Mass. :},
	url = {http://www.loc.gov/catdir/description/mh021/2001018714.html}
}